This is the privacy policy for Estuary. In this document, “we” or “us” refers to Estuary.

Estuary and Estuary Platform is a trading name of eyebright Limited and is registered in Scotland, company number SC367108.

Registered office: 44 Speirs Wharf, Glasgow, G4 9TH

This privacy policy explains we record certain information and what we do with the personal data we collect.

The information we collect is securely protected and we aim to maintain a high degree of confidentially and privacy. We will not share, publish or sell your information to any third party outwith our organisation. Our policy complies with UK law.

If you do not agree with any points listed in our privacy policy we would advise you to leave the website.

We’ve listed the information we collect, both online and offline, in order to assist you with your financial services needs. This information we collect and how we collect it is as follows:

Enquiry Information

When you enquire via our website we will gather information about your name, telephone number, business information and email address. We will then use this information to make contact with you to complete a short “fact find” to understand how we can best meet your needs.

If you telephone us we will gather the same fact find information for the same purpose.

Who is my data shared with?

We do not share your information with any business outside of our organisation. Your data is used internally to service your needs and provide more information about our technology platform.

How long do you keep my data for?

We may store your data for up to six years past the end of any business relationship, after which time it will be securely destroyed. If you would no longer like us to process your data at any time, you have the right to object to the processing of your data. To do this, please get in touch via phone or email.

What are my rights?

You have the right to object to the processing of your data. You also have the right to request access to your data at any time. You have the right to rectification and/or erasure of personal data or restriction of processing. If you wish to raise a concern related to how we have handled your personal data, you can contact us to have the matter investigated. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the information commissioner’s office: https://ico.org.uk

Website Usage

We use Google Analytics to better understand and improve our customer experience on our website. This tells us your estimated location, average time on site, number of pages viewed and bounce rate, among other information. We cannot collect your name, email address, telephone number or other personal information using Google Analytics, it provides an overview of how our website is being used.

Cookies

We use cookies on our website to better understand how our website is being used.

Complaining

We don’t expect that you will ever need to complain however in the event you feel you have been unfairly treated we do take complaints very seriously and would like the opportunity to correct any errors made.

When you complain, we will record the information that you provide us with to help rectify the complaint. If it’s pertinent to share your complaint with another person or persons we will do this as sensitively and discreetly as possible.

Government & Agencies

Like all businesses we are bound to uphold the law and we may be required to share your information with Government agencies if they request information or if they have authorisation through legal procedures.

Data Removal

We would remove all sources of information from our website and customer relationship database if you wish. You can make a free request via phone or email. We aim to have your data removed within 14 working days.

Copyright

All content on our website has been created by us and is subject to copyright law in the UK. The content should not be replicated, edited or downloaded, other than for personal use. You are not permitted to reproduce, modify or publish our content online or offline without our prior permission.